Certified KPIs indicators practitioner Course

Certified KPIs indicators practitioner Course




    The importance of training courses is not only limited to professional life, as most of us think but training courses aim to transfer knowledge and practical experiences that enrich the skills of individuals and enhance their self-confidence, which contributes to the preparation of cadres which in turn contributes to the development and progress of institutions. Therefore, Strategic Vision Training Center aims to enhance the skills and experiences of individuals through the strongest training programs to keep pace with every development in the labor market.


This course addresses the three pillars of outstanding performance: a set of key performance indicators (KPIs), appropriate means of tracking tangible progress, and the most effective methodologies for intervening and providing constructive feedback. By learning how to use these skills efficiently, managers and supervisors have the ability to directly and positively influence the performance of their units and departments.

Participants in this course learn how to set appropriate KPIs, align them with the organization's organizational strategy, how to report them, and when to do so. Participants also learn about a variety of performance boards and cards, in addition to how to provide constructive feedback in a motivating manner that reflects on performance to cover its shortcomings.

• Formulate key performance indicators of the organization's strategy and use them to plan and manage the performance of others

• Design reporting mechanisms aimed at measuring tangible progress and identifying shortcomings in performance

• Dealing with individual performance deficiencies and providing effective guidance and guidance

Who should attend?

All managers, supervisors, and those who have a role in managing the performance of others, in addition to those responsible for measuring and improving the organization’s performance, along with performance management specialists, balanced scorecard managers, department managers, and business analysts.


Course content:

  • The performance cycle, its stages and main elements
  • Vision and mission
  • Critical success factors (CSFs)
  • •Performance Standards
  • Analysis of critical success factors (CSFs)
  • Key Result Areas (KRAs)
  • How to disseminate key result areas (KRAs) at all levels of the organization
  • Extract key performance indicators (KPIs) from key result areas (KRAs)
  • Types of key performance indicators (KPIs)
  • Behavioral indicators and their link to core competencies
  • Goals, objectives and targets – how are they different?
  • Formulate goals using the SMART method
  • Performance tracking and reporting
  • Use scorecards
  • Key performance indicators: Using a system of indicators to summarize performance reports
  • Performance deficiencies: when and how they should be monitored
  • Weaknesses in performance: identifying training needs
  • Constructive feedback to improve performance
  • Constructive feedback: How it differs from opinions and evaluations
  • Pillars of constructive feedback
  • Types of constructive feedback
  • Converting a negative opinion into a positive one
  • Effective skills when providing constructive feedback: active listening and asking questions
  • And providing opinions towards developing future performance
  • Guidance and counselling