Introduction

    The importance of training courses is not only limited to professional life, as most of us think but training courses aim to transfer knowledge and practical experiences that enrich the skills of individuals and enhance their self-confidence, which contributes to the preparation of cadres which in turn contributes to the development and progress of institutions. Therefore, Strategic Vision Training Center aims to enhance the skills and experiences of individuals through the strongest training programs to keep pace with every development in the labor market.

Objectives

This course addresses the three pillars of outstanding performance: a set of Key Performance Indicators (KPIs), appropriate methods for tracking tangible progress, and the most effective methodologies for intervention and constructive feedback. By learning how to use these skills efficiently, managers and supervisors have the ability to directly and positively influence the performance of their units and divisions.

Participants in this course learn how to prepare the appropriate KPIs, align them with the organizational strategy, and how and when to report them. The participants also learn about a variety of scoreboards and cards, in addition to how to provide constructive feedback in a motivating manner that reflects on performance to cover its shortcomings.

• Formulate key performance indicators from the organization's strategy and use them to plan and manage the performance of others
• Design reporting mechanisms aimed at measuring tangible progress and identifying shortcomings in performance
• Dealing with individual performance deficiencies and providing effective guidance and direction

Who should attend?

All managers, supervisors and those who have a role in managing the performance of others, in addition to those responsible for measuring and improving the performance of the organization, as well as performance management specialists, balanced scorecard managers, department managers and business analysts.

Course content:

• The performance cycle, its stages and main elements
• Vision and Mission
• Critical Success Factors (CSFs)
• Performance Standards
• Critical Success Factors (CSFs) analysis
• Key Result Areas (KRAs)
• How to disseminate Key Result Areas (KRAs) at all levels of the organization
• Extracting Key Performance Indicators (KPIs) from Key Result Areas (KRAs)
• Types of Key Performance Indicators (KPIs)
• Behavioral indicators and their relevance to core competencies
• Objectives, goals and targets - what are the differences?
• Formulate goals in a SMART manner
• Performance tracking and reporting
• Use of scorecards
• Key Performance Indicators: Use the indicators system to summarize performance reports
• Deficiencies in performance: when and how they should be monitored
• Weaknesses in performance: identifying training needs
• Constructive benefit to improve performance
• Constructive feedback: how it differs from opinions and assessments
• Pillars of constructive feedback
• Types of constructive feedback
• Converting a negative opinion statement to a positive one
• Effective skills when giving constructive feedback: Active listening and asking questions
• To benefit from the opinion towards the development of future performance
• Guidance and guidance